Privacy Policy
This policy explains how Dialock LTD (company number 08357336), registered in England and Wales, at Meridien House, 42 Upper Berkeley Street, London, England, W1H 5QL. processes personal data in connection with dialocknorthampton.co.uk and our locksmith services. We are the data controller. Privacy enquiries: dialock.service@gmail.com; telephone 01604 913232.
1. Personal information we collect
We may collect your name, telephone number, email address, property or service address, details of your enquiry, booking and work performed, correspondence, invoices and payment records. Our website hosting and security services may process technical information such as IP addresses, browser information and access logs. If calls are recorded, we will provide appropriate notice.
2. Why we process it and lawful bases
We process information to respond to enquiries, give estimates, arrange and carry out work, process payments, deal with complaints and warranty claims, prevent misuse and comply with accounting or legal duties. Our lawful bases under the UK GDPR, depending on the purpose, include steps towards or performance of a contract, legal obligation, and legitimate interests in operating and protecting our business. We seek consent where required for non-essential cookies or marketing.
3. Sharing information
We may share necessary information with technicians, call-handling and administrative contractors, payment providers, hosting and IT suppliers, accountants, and authorities where required by law. We share only information relevant to the task and apply appropriate confidentiality and data-protection safeguards.
4. Transfers outside the UK
Some service providers or personnel may access information from outside the UK. Where UK data-protection law requires a transfer safeguard, we use an applicable adequacy arrangement or another recognised transfer mechanism and appropriate safeguards.
5. How long we keep data
We keep records only for as long as reasonably necessary for providing services, handling warranties, maintaining accounting records, resolving disputes and meeting legal requirements. Different records may have different retention periods, depending on the purpose and applicable law.
6. Security
We use reasonable technical and organisational measures to protect personal information. No internet transmission or storage system can be guaranteed completely secure.
7. Your rights
Subject to applicable conditions and exceptions, you may request access to your personal data, correction, erasure, restriction of processing, portability, or object to certain uses. Where processing is based on consent, you may withdraw that consent. Contact us using the details above. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.
8. Cookies and similar technologies
Our website may use essential technologies for functionality and security. Any non-essential analytics or advertising cookies will require the appropriate consent before being activated. See our Cookie Policy for details.
9. Updates and contact
We may update this policy to reflect changes to our services, technology or legal requirements. Contact dialock.service@gmail.com with any questions.
Last updated: 2 November 2026.